Debt Collection Facts & Stats

Understand how collection works and how many people face issues each year.

If you need to make key decisions about how to address collector harassment, you need to know how the debt collection process really works and how the FTC views collection practices – both lawful and unlawful.

It can also help to know what other consumers are experiencing, so you can decide if your own situation with an aggressive collector crosses the line. With that in mind, we also provide some helpful statistics direct from the organization that handles collection complaints – the Consumer Financial Protection Bureau (CFPB).

The information below is designed to help you understand debt collection, the collection process, and how debt collection impacts U.S. consumers each year. If you’re facing collections, we can help you find a solution. We can also help you address problems with unethical and over-the-top collectors who won’t follow the law. Call us today or complete the form to the right to request help online.

Debt Collection Statistics

See how debt collection impacts Americans
Abusive and illegal debt collection practices happen every day. As a result, millions of Americans face the hassle and stress dealing with bad collectors each year. We’ve gathered up some very telling statistics from the CFPB that show just how rampant collector harassment really is in the U.S.

Fact Sheet for Collection Complaints

Help understand FTC collection standards
The FTC provides extensive guidance on illegal collection practices and your rights according to the Fair Debt Collection Practices Act (FDCPA) – but government resources aren’t always easy to navigate. So we’ve taken out the hassle to provide one easy-to-read page about your rights against collector abuse.

How the Debt Collection Process Works

Learn what happens in debt collection
If you want to tell the difference between a collector doing their job and one who’s taking liberties with your rights, you have to understand how the collection process really works. We walk you step-by-step through the collection process to show you what happens from the moment you miss a payment to the end of the process.