Why should you file fair debt collection complaints?

The Fair Debt Collection Practices Act (FDCPA) is a federal law that protects you from harassing and abusive debt collection practices. When a collector crosses the line, filing a debt collection complaint with the Consumer Financial Protection Bureau (CFPB) is the first step you take in fighting back!

How to report a debt collector to the CFPB

  1. Make sure to have the following:
    1. Your contact information, including name, address, phone number and email
    2. The type of service or product involved
    3. Information about the offending company, including name, address, phone number, email address, website and representative’s name
    4. Details about the transaction and offense
  2. Go to the CFPB’s portal for debt collection complaints to get started.
  3. First you’ll choose the type of debt, select a summary of your issue from a dropdown menu and then briefly describe the issue and potential resolution you wish to achieve.
  4. Then you will provide your information so you can be contacted as needed.
  5. After you review your complaint to ensure, you submit it for review.

3 Things to Know about Filing Debt Collection Complaints

#1: Filing a complaint may not resolve your issue

Note that filing a fair debt collection complaint does not mean the CFPB will resolve your individual case. They collect complaint data in order to build cases of fraud and habitual consumer abuse.

Simply filing a complaint with the CFPB does not mean the agency is going to actively work to resolve your specific situation on your behalf. You make them aware of the abuse and this may lead to a resolution. However, you may be required to take additional actions, such as issuing a cease and desist or filing a civil suit.

#2: The CFPB currently handles all federal complaints

The Federal Trade Commission originally handled debt collection complaints. However, the creation of the CFPB transferred all consumer issues related to financial products and services to oversight out of the FTC. You currently cannot file debt collection complaints with the FTC – they will simply refer you to consumerfinance.gov.

#3: Also make sure to file with your state Attorney General

State Attorney General’s offices may also bring class action lawsuits against a debt collection if they receive a significant number of complaints about the same agency. Go to your state Attorney General’s website and file a debt collection complaint there to ensure you’re entitled to money from any potential settlement.