[On-screen text] Jonathan Wietzenfeld is the Finance Man
[Chorus] That’s a finance man.
[Johnathan] You like “knock knock” jokes? Because I have a great one about the government.
I’m from the government and I’m here to help you.
Psych! That’s the whole joke.
I hope they’re not listening, but between us, even when the government is really here to help
you out, their paperwork will kill you first.
Hey, don’t shoot the messenger, but not all hope is lost, have you ever heard of the CFPB? It stands for Consumer Financial Protection Bureau and it’s actually pretty easy to file a complaint
about companies messing with your money and driving you into debt. And some of the stuff is crazy, yo. Like this letter from someone who’s upset with an old landlord:
Dear, CFPB I checked my credit report and I noticed an unfamiliar debt for $2,100. I sent the company a letter and I received a statement that showed I was being charged late fees for dates I wasn’t even living in the apartment. I also showed an eviction; I was never evicted!
I moved out at the end of my lease. I reached out to the company and asked that this be removed from my file. I sent the same letter again weeks later and still no response. Man! That guy got really screwed over, but the CFPB hooked it up and got everything resolved.
By the way, why do we still call them landlords? What is this, the 1500’s?
Anyway, here’s one of a student loan that the CFPB also helped fix.
The student loan company has my correct contact information, I have spoken with several representatives in the last month and have verified my telephone number and address numerous times, but the company continues to harass my family and friends. The harassment has expanded to my extended family and now to my place of employment. There is no reason the company should be contacting anyone else but me the representatives called and stated the loan was in default, but payments have been made monthly for the past year the customer service has been horrible.
It doesn’t even matter how you got shafted, check this out.
I purchased the phone and was told there was a 14-day return policy. I attempted to use the phone, but the service was so horrible most of the time I couldn’t even use it. Within 14 days, I returned the phone and the representative stated that the account was clear. later, I get a collection notice saying I owe money for something I no longer own and I returned to the store. I spoke with the collection agency and picked up a copy of the return receipt forwarded to both companies and I was still told that I owe the debt.
If you have a horror story of your own, send us an email you might just get it fixed. Oh, and please don’t forget to sign up to Debt.com’s newsletter and subscribe to our YouTube channel.
Well, you probably will forget but what type of guy would I be if I didn’t promote our own company.
I’m Jonathan Weitzenfield for Debt.com thanks for stopping by.
Why should you file fair debt collection complaints?
The Fair Debt Collection Practices Act (FDCPA) is a federal law that protects you from harassing and abusive debt collection practices. When a collector crosses the line, filing a debt collection complaint with the Consumer Financial Protection Bureau (CFPB) is the first step you take in fighting back!
How to report a debt collector to the CFPB
- Make sure to have the following:
- Your contact information, including name, address, phone number and email
- The type of service or product involved
- Information about the offending company, including name, address, phone number, email address, website and representative’s name
- Details about the transaction and offense
- Go to the CFPB’s portal for debt collection complaints to get started.
- First you’ll choose the type of debt, select a summary of your issue from a dropdown menu and then briefly describe the issue and potential resolution you wish to achieve.
- Then you will provide your information so you can be contacted as needed.
- After you review your complaint to ensure, you submit it for review.
3 Things to Know about Filing Debt Collection Complaints
#1: Filing a complaint may not resolve your issue
Note that filing a fair debt collection complaint does not mean the CFPB will resolve your individual case. They collect complaint data in order to build cases of fraud and habitual consumer abuse.
Simply filing a complaint with the CFPB does not mean the agency is going to actively work to resolve your specific situation on your behalf. You make them aware of the abuse and this may lead to a resolution. However, you may be required to take additional actions, such as issuing a cease and desist or filing a civil suit.
#2: The CFPB currently handles all federal complaints
The Federal Trade Commission originally handled debt collection complaints. However, the creation of the CFPB transferred all consumer issues related to financial products and services to oversight out of the FTC. You currently cannot file debt collection complaints with the FTC – they will simply refer you to consumerfinance.gov.
#3: Also make sure to file with your state Attorney General
State Attorney General’s offices may also bring class action lawsuits against a debt collection if they receive a significant number of complaints about the same agency. Go to your state Attorney General’s website and file a debt collection complaint there to ensure you’re entitled to money from any potential settlement.