Why bad customer service is worse for business, and why old people are better than young people.

108 billion

Dollars the United States wastes each year on poor customer service — and that’s just the cost to those crappy companies.

“Businesses stand to suffer a yearly productivity loss of approximately $900 per employee due to work time spent contending with customer service inefficiencies,” software maker ClickSoftware reported Tuesday.

If companies think they can’t afford good customer service, ClickSoftware’s report shows just how expensive bad customer service is. 10 percent “have yelled at the service representative” and 51 percent “have demanded to talk to a supervisor.”  That means employees are listening to irate customers instead of working.

Even worse, 35 percent of Americans “have cancelled their service or stopped using that brand altogether due to a frustrating experience” like that Comcast one you’ve probably heard about.


Percent of American workers who say “they have considered leaving their jobs to do something more personal or meaningful; but didn’t because they need the health insurance they currently purchase in the work place.”

If they could leave, 43 percent of those workers say they’d start their own businesses. Which means, of course, they’d have to offer health insurance for their workers.


Percent of Americans 60 or older who say they exercise every day — up from 26 percent last year. The National Council on Aging released its results Tuesday, which also says, “69 percent find it easy to pay monthly bills,” which is up from 64 percent last year.

So basically, older people in this country are healthier and wealthier than younger people.



Percent of women who “feel  they are on track or ahead of schedule in planning for retirement,” according to a report released Tuesday by Prudential. If that sounds low, it is. In 2008, in the middle of the recession, that number was 46 percent.


Percent of beach-lovers worldwide (North America, South America, Europe, Asia, and Australia/New Zealand) who would swap work and play. That group would “work weekends for a month” for one extra beach vacation per year.

The annual Expedia Flip Flop Report was released Monday and also reported that, “For the third year running, Germans were the likeliest to sunbathe fully nude at the beach” and “20 percent of female beach-goers worldwide have spent time topless at a beach.”

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Meet the Author

Michael Koretzky

Michael Koretzky


Koretzky is a PFE-certified debt management professional and the editor of Debt.com.


By the Numbers, statistics

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Article last modified on January 22, 2018 Published by Debt.com, LLC . Mobile users may also access the AMP Version: By the numbers: Work and play edition - AMP.