Debt collection isn’t one of those things you learn about in school. It’s probably not a topic your parents covered when you were a kid, because they didn’t want to think you’d end up struggling.
But delinquent debt happens, and whether you’re in trouble because you lost your job, had a health crisis or just made dumb purchasing decisions, it doesn’t matter – you need to know how to move forward.
With that in mind, Debt.com has asked our experts to answer the top debt collection questions that they hear. We’ve brought expert advice and insight into one place. Below you can find valuable information that can help you understand collections and collector harassment.
If you’re struggling with past-due debt or charge-offs, Debt.com can help you find solutions to regain control, as well as deal with any threatening or abusive treatment that you may have received from collectors.
Debt Collection Questions
Q:How does debt collection work?
Q:How will debt collectors contact me?
Q:When can debt collectors call me?
Q:Can debt collectors call my friends or family?
Q:Can debt collectors call me at work or call my employer?
Q:Are debt collectors allowed to take less than I owe?
Q:Can debt collectors sue me?
Q:Can debt collectors try to force repayment on a debt that is past the statute of limitations?
Q:Can debt collectors lie about how much I owe?
Q:How will debt collectors present themselves?
Q:What should I do if debt collectors threaten me?
Questions to Ask Debt Collectors
When a debt collector contacts you, don’t forget to ask these questions. You need to verify that the collector is legitimate and learn more about them before paying anything.
Who are you trying to reach?
Real collections agencies will already have your name. If they don’t, or they give you a partially incorrect version of your name, don’t trust them.
What is your name?
If they aren’t willing to tell you who they are, they shouldn’t be asking for any of your personal information.
Who do you represent?
You will want the company’s name, address, and phone number. If they are a legitimate debt collection agency, the person calling you will give you all of this information without an issue. Also, ask for their state licensing information to be doubly sure.
What is my address?
Like knowing your name, this is something collectors should already know before they call you. Don’t give them your address if they don’t already know it.
What are the last 4 digits of my SSN?
If they ask you for your Social Security Number over the phone, definitely don’t give it to them. They may be attempting to steal your identity.
How was the debt calculated?
According to the Fair Debt Collections Practices Act, it is your right to receive written proof of the way your debts were calculated. They should be able to easily provide this.
How will this be reported?
Ask this question to know how paying this debt collection agency will show up on your credit report. You’ll know what you should look out for on your next report.
Can you send me the documents in the mail?
It’s imperative that you have a written record of all correspondence with the debt collector. This will also provide all of the information about the collection agency to ensure its legitimacy.
Still worried about dealing with debt collectors? Connect with someone who can help today.
Article last modified on July 12, 2023. Published by Debt.com, LLC