A couple wants to go somewhere else, but their current company is charging them $1,500 first.
My wife and I entered into a debt settlement program in spring 2019. We have successfully resolved four of our credit card accounts. We have one more left that’s been in progress since February 2021.
Since that time, this settlement company has only paid a total of $65 towards this account – $5 a month for 13 months. Meanwhile, they have taken $929 in settlement fees. I want to cancel the program with this company. I know it’s a voluntary program, and I can cancel any time. But apparently, we still owe them $1,500 more for this settlement fee.
I feel they have really strung us along and are substantially slowing us down from rebuilding our credit – and moving on with our lives. I’d like to end the program and renegotiate a new settlement with the creditor myself. I’d appreciate any advice or feedback regarding our situation.
—Dave from Massachusetts
Howard Dvorkin, CPA responds…
Dave, when the going gets tough, the tough need a lawyer.
Debt settlement has a terrible but improving reputation. Honest companies are struggling to prove that debt settlement can be a trustworthy solution to stubborn financial problems. Unfortunately, it takes only a few evil or incompetent companies to ruin an entire industry – and there have been more than a few.
It sounds like you might have run into one of the latter. For starters, there’s no excuse for taking 13 months to pay a mere $65 toward a delinquent account. Few people realize how long debt settlement can take before you see results, but this is ridiculous.
However, I’m not a lawyer. So, I talked to one who specializes in just these kinds of cases.
Resolving your issues with a bogus debt settlement company
Lyle Solomon is principal attorney for the Oak View Law Group in Los Altos, California. The first thing he told me: “Please remember, the debt settlement program is a voluntary agreement. You can cancel anytime, for any reason.”
Like any good lawyer, Lyle had a lot more questions. I’ll list some of them here to give you an idea of what a consultation involves:
- “What was your total outstanding credit card debt amount?”
- “What was your total settled credit card debt amount?”
- “How much did you save for each account?”
- “What is your credit card debt amount for the account that is under settlement negotiation since February?”
- “How much did you pay for settlement fees in total to date? This includes the settled accounts.”
- “How much do you still have to pay for settlement fees? Did they provide you an estimate or breakdown of these charges?”
As you can see, resolving problems with uncooperative or unethical debt settlement companies can be quite a process. I urge you to call an attorney like Lyle and get a free consultation. Reputable attorneys won’t take your case unless you walk away with more money than you’ll pay in legal fees.
Now that you know how to pry yourself away from your current debt settlement company, how do you find another one that’s much, much better? Read this first: 6 Steps for Vetting a Debt Settlement Company. Your other option is to call Debt.com at and let us give you a free debt analysis. You might not even need debt settlement. Another option could prove cheaper and faster.
Talk to a debt relief specialist to find the best way to pay off credit card debt.
Published by Debt.com, LLC